Nurse Support
Access to Expert Medical Support
We know how important it is to be able to get answers to your medical questions. That’s why we provide several programs that allow you to speak one-on-one with a registered nurse about your health concerns. You can call, or a nurse may call you if you are eligible for a program.
24/7 Nurse Hotline
Whether it’s a fever at 4 a.m. or an ear ache at 11 p.m., call the Nurse Hotline 24/7/365 at (555) 747-7133.
Treatment Decision Support
If your doctor recommends a certain procedure or treatment, expert nurses can answer questions, provide advice and help you make decisions about treatments or procedures.
Hospital Case Management
A case manager can help make sure you get the best hospital care by ensuring that best practice guidelines are followed.
Maternity Support Program (MSP)
Pre-conception coaching in nutrition and fertility is available through this program.
Programs for Complex Care
As part of the Healthy Options medical plan, you can get expert support for certain complex medical conditions. For more information about any of the programs, contact OptumHealth, a division of UnitedHealthcare, at 1-555-936-7246.
- Bariatric Resource Center – If you are considering Bariatric surgery, specialists will guide you through the process.
- Cancer – Gain valuable help and knowledge through the Cancer Support Program.
- Congenital Heart Disease (CHD) – Specialists can help you better understand and manage CHD and its associated conditions, and provide guided access to a network of evaluated CHD centers and nurse consulting services.
- Kidney Diseases – Gain valuable help and knowledge through the Kidney Resources Program.
- Transplant Resource Services – If you need a transplant, specialists can guide you through the process.
Reproductive Resource Services (RRS)
- This program provides access to experienced infertility nurse consultants and UnitedHealthcare-designated Infertility Centers of Excellence (COE).
- RSS provides a lifetime maximum of $25,000 for medical services (such as artificial insemination, intrauterine insemination, in-vitro fertilization and cryopreservation) and a lifetime maximum of $10,000 for prescription medications for infertility treatment.
- Refer to the Summary Plan Description (SPD) on the PSC website for coverage details.
Understanding Preventive Care